Shipping policy

Shipping Policy

This Shipping Policy applies only to physical products, including prints and original artwork. Digital commissions and digital files are not subject to shipping and will be delivered electronically.

Processing Time

All orders are processed within 3–7 business days, unless otherwise stated in the product listing or during high-volume periods.

Original artwork may require additional handling time depending on drying, finishing, and packaging requirements. If there is a significant delay in processing your order, we will notify you directly via email.

Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times after shipment:

  • Domestic (U.S.): 3–7 business days
  • International: 7–21 business days (varies by location and customs processing)

Delivery times are estimates and are not guaranteed. Delays caused by carriers, weather, or customs are outside of our control.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take up to 24–48 hours to appear in the carrier’s system.

Packaging

All original artwork and prints are carefully packaged to ensure safe delivery. Protective materials are used to reduce the risk of damage during transit.

We are not responsible for delays or damage caused by shipping carriers once the package has been handed over.

Customs, Duties & Taxes

Gutloaded Studios is not responsible for any customs fees, import duties, or taxes applied to international orders. These charges are the responsibility of the customer.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Please contact us within 5 days of delivery (or expected delivery date for lost packages)
  • Include your order number and clear photos of any damage (if applicable)

We will work with you and the shipping carrier to resolve the issue. Resolution may include replacement, refund, or insurance claim depending on the situation.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, the customer is responsible for additional shipping costs to reship the order.

Contact

For any shipping-related questions, please contact:
gutloadedstudios@gmail.com