Refund policy

Return & Refund Policy

We do not offer a standard return window on custom artwork or digital commissions. All sales are considered final once work has begun or physical artwork has shipped.

To be eligible for any consideration of a return or refund, you must meet the specific conditions outlined below depending on the type of work purchased.

To request support regarding an order, you can contact us at gutloadedstudios@gmail.com. Please include your order details and any relevant photos or information.

Digital Commissions / Digital Media

All digital commissions require a 50% non-refundable deposit to begin work.

The remaining 50% balance is required upon completion before final files are released.

  • The 50% deposit is non-refundable under all circumstances once work has started.
  • Final files will not be released until full payment has been received.
  • No refunds are issued after final files have been delivered.

If a client cancels a project after work has begun, the deposit is retained as payment for time, labor, and creative services already provided.

Original Artwork and Prints (Physical Items)

All physical artwork sales are final once shipped.

To be eligible for a refund or replacement, your item must arrive damaged or defective upon delivery.

To report an issue:

  • Contact us within 5 days of delivery
  • Provide clear photos of the damaged packaging and artwork
  • Include your order information

If your claim is approved, we will offer a refund or replacement depending on availability and the nature of the damage.

We are not responsible for damage that occurs after delivery or due to improper handling once the item has been received.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Because all work is custom, made-to-order, or original artwork, we do not accept returns or exchanges for change of mind.

We also do not accept returns on:

  • Completed digital commissions once files are delivered
  • Custom or personalized artwork
  • Sale items or promotional items

We do not accept returns for gift cards (if applicable).

Exchanges

Due to the nature of custom artwork and digital commissions, we do not offer exchanges.

If you would like a different design or variation, a new commission must be placed separately.

Refunds

If a refund is approved (only applicable to damaged physical artwork upon arrival), we will notify you once we’ve received and reviewed the evidence.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at gutloadedstudios@gmail.com.